Join She ate

1. Introduction

Welcome to She Ate ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website and services.

By using She Ate, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following categories of personal information:

2.1 Personal Identification Information

• Full name
• Email address
• Phone number
• Account login credentials (securely encrypted)

2.2 Order Information

• Delivery or pickup address
• Order details (items, quantities, special instructions)
• Order history and preferences

2.3 Payment Information

Payments are securely processed by third-party providers such as PayFast or Stripe.

We may collect:

• Payment method type (e.g., Visa, Mastercard)
• Transaction ID
• Payment status

We do not store:

• Full card numbers
• CVV codes
• Card expiry details

All payment processing complies with PCI DSS standards.

2.4 Device & Technical Information

• IP address
• Browser type
• Device type
• Cookies and usage data

2.5 Communication Data

• Messages sent via support channels
• Emails and notifications

3. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Facilitate delivery or pickup
• Process payments securely
• Provide customer support
• Improve our services and user experience
• Send transactional notifications (order updates, confirmations)
• Send marketing communications (only with your consent)
• Prevent fraud and enhance security

4. Sharing of Information

We may share your information with:

4.1 Service Providers

• Payment processors (e.g., PayFast, Stripe)
• Hosting and infrastructure providers
• Analytics tools

4.2 Delivery & Kitchen Partners

To fulfill your order, relevant details (name, contact number, address, order details) may be shared with:

• Partner kitchens
• Delivery personnel

4.3 Legal Requirements

We may disclose information if required by law or to protect our legal rights.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure Socket Layer (SSL) encryption
• Encrypted password storage
• Restricted access to personal data
• Secure third-party payment processing

While we strive to protect your data, no system is 100% secure.

6. Data Retention

We retain your information only for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

7. Your Rights (Under POPIA)

In accordance with the Protection of Personal Information Act (POPIA), you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to processing for marketing purposes

To exercise these rights, contact us at: MandlaMbasa53@gmail.com

8. Cookies and Tracking Technologies

We use cookies to:

• Maintain your session
• Improve platform functionality
• Analyze usage patterns

You may disable cookies in your browser settings, but this may affect functionality.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

10. Children's Privacy

She Ate does not knowingly collect personal information from individuals under the age of 18. If we become aware of such data, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

• Email: Mandlambasa53@gmail.com
• Business Name: She Ate
• Location: Cape Town, South Africa

13. Consent

By using our platform, you consent to the collection and use of your information as outlined in this Privacy Policy.